At UniCare Home Health, we are committed to protecting the privacy and security of our patients and visitors. This Privacy and Patient Data Collection Policy (the ‘Policy’) outlines how we collect, use, disclose, and safeguard your information. This Policy is in compliance with the United Arab Emirates (UAE) Government laws and Dubai Health Authority (DHA) standards.

Information We Collect

We collect various types of information, including but not limited to:

  • Personal Information: This includes your name, contact details, identification documents, and medical history.
  • Technical Data: This includes your IP address, browser type, device information, and other technical indicators.
  • Health Records: This encompasses medical reports, lab tests, diagnostic images, and other health-related data.

How We Collect Information

Information is collected through various methods:

  • Directly from You: When you fill out forms, engage in telemedicine consultations, or communicate with us in any form.
  • Automatically: Through the use of cookies, web beacons, and other tracking technologies.

How We Use Information

We use the information we collect for multiple purposes:

  • To Provide Services: Including medical consultations, treatments, and other healthcare services.
  • For Communication: To send you updates, newsletters, appointment reminders, and promotional messages.
  • Legal Obligations: To comply with legal, regulatory, and accreditation requirements including UAE laws and DHA standards.

Data Security

We employ robust security measures, including encryption technologies and secure servers, to protect your data. We continuously update our security protocols to adhere to UAE Government laws and DHA standards.

Third-Party Sharing

We do not sell or share your data with third parties, except as required by UAE laws, DHA standards, or with your explicit consent.

Your Rights

As a data subject, you have several rights with regard to your personal information. These include:

  • The right to access, correct, or delete your personal information.
  • The right to lodge a complaint with the relevant authorities if you believe your data has been misused.

Changes to This Policy

We reserve the right to update this Policy at any time. Any changes will be posted on this page and, where appropriate, notified to you.

Contact Us

For any questions regarding this Policy or your data, please contact us at 800 8642273.